Return & Refund Policy

Drive Sight sales reliable dashcams and auto accessories built for quality and safety. However, we maintain a strict return policy to ensure fairness and efficiency in our operations. Please read this policy carefully before making a purchase, as all sales are subject to these terms. By purchasing from us, you agree to abide by this policy. This policy applies to all purchases made through our website at https://drivesight.co

We reserve the right to update this policy at any time, and changes will be posted here. This policy is effective as of September 23, 2025.

General Return Guidelines

Return Window: Returns are only accepted within 3 days from the date you receive your order. This window is strictly enforced, and requests made after 3 days will not be considered.

Eligibility Conditions: Items must be unopened, in their original packaging, and in the exact condition as received, including all accessories, manuals, and tags. Proof of purchase (e.g., order confirmation email or receipt) is required for all return requests. Opened, used, or altered items are not eligible for return under any circumstances.

Non-Returnable Items: The following items are strictly non-returnable:

  • Any product that has been opened or used.

  • Free gifts, promotional items, or bundled accessories.

  • Items marked as non-returnable on the product page.

  • Personalized or custom-ordered products (if applicable).

Change of Mind Returns: We do not accept returns for change of mind, buyer's remorse, or preference reasons. All purchases are final in these cases.

International Orders: For international customers, there are no free returns available. You are responsible for all return shipping costs, duties, taxes, and fees. We do not refund delivery expenses for any preference-based requests, and since change of mind returns are not allowed, this applies only in exceptional cases as outlined below.

Order Cancellations

Orders cannot be cancelled once placed. All sales are final upon purchase confirmation. We process orders quickly to ensure timely delivery, so please double-check your order details before completing your purchase.

Damaged, Defective, or Wrong Items

Reporting Timeline: If you receive a damaged, defective, or incorrect item, you must report it to us within 24 hours of receipt. Reports made after this period will not be eligible for resolution.

Required Proof: To process your claim, provide detailed photos or videos of the issue, along with your order number and proof of purchase. Email this information to support@drivesight.co.

Resolution Process: Upon verification, we may, at our sole discretion, offer a replacement for the damaged or defective item (subject to stock availability) or repair it if feasible. We do not issue refunds for any purchases, including damaged or defective items. Replacement shipping costs will be covered by us for verified defects within the U.S.; for international orders, you may be responsible for return shipping.

Inspection Upon Receipt: We strongly recommend inspecting your package immediately upon delivery. If the outer packaging appears damaged, note this with the carrier and take photos before opening.

Exchanges

Exchanges are not offered for any reason, including size, color, or preference mismatches. For defective items, we may provide a replacement of the same product as outlined in Section 3, but this is not considered an exchange for a different item.

Refunds

There are no refunds issued once a purchase is made. All sales are final, and we do not provide monetary refunds for any reason, including but not limited to change of mind, damaged items, or order errors. In cases of verified defects, we focus on replacement or repair to resolve the issue.

Shipping and Address Responsibilities

Wrong Shipping Address: If you provide an incorrect or incomplete shipping address, it is not our responsibility. You will need to contact the shipping carrier directly to resolve any delivery issues, such as rerouting or returning to sender. We are not liable for lost or undeliverable packages due to address errors, and no replacements or resolutions will be provided in such cases.

Return Shipping: For any approved returns (limited to defective cases as per Section 3), you must ship the item back to our designated return address, which will be provided upon approval. Use a trackable shipping method, as we are not responsible for items lost in transit. Return shipping costs are your responsibility unless otherwise specified for verified defects.

Processing Times

Approved resolutions (e.g., replacements) will be processed within 5-7 business days after we receive and inspect the returned item. Delays may occur due to high volume, holidays, or supply chain issues.

Customer service hours: Monday to Friday, 9 AM to 5 PM EST. Responses may take up to 48 hours.

Contact Us

If you have any questions about this return policy or need to report an issue, please contact our support team at support@drivesight.co. Include your order number and relevant details for faster assistance.

We appreciate your understanding of our strict policy, which helps us maintain quality and efficiency. Thank you for choosing Drive Sight.